Privacy policy

Privacy Policy HOFFI LEARNING S.A. DE C.V.

Last updated: April 2024

At HOFFI LEARNING S.A. DE C.V., we are committed to safeguarding the privacy of your personal data. Our intention in drafting this privacy policy is to make it understandable and accessible to everyone. We want to ensure that you have all the necessary information to trust the security of your data with us.

We ask you to carefully read this privacy policy before granting us your consent for the processing of your data in any form on our website. This ensures that you fully understand the conditions under which we will work together.

This privacy policy applies to your use of HOFFI LEARNING S.A. DE C.V. services. Here we explain when, where, and why we process the personal data of our users, how we use it, when we may share it with third parties, your rights over your personal data, and how we protect it.

Access to this website is available to both account and non-account users. You can explore our website without registering. However, to use HOFFI LEARNING S.A. DE C.V. services, prior registration is necessary. This means that you can enjoy a limited experience of our services without providing us with your personal data, such as browsing the website and reviewing our services. However, every time you access the website, we collect log information and use cookies to track your activity on the site. You always have the option to reject cookies, except those essential for the operation of the website.

1. Collection of information as a registered user

When you register as a user on HOFFI LEARNING S.A. DE C.V., we collect additional information about you, such as cookie identifiers and data provided during registration, such as name, surname, email, phone number, Skype ID or social media (if linked through Facebook or Google Calendar), time zone, interface language, IP address, and device type. This process allows us to provide you with a personalized experience and improve our services.

2. Collection of information for teachers

In the case of teachers, in addition to the information mentioned above, we also collect and process data such as postal code, gender, year of birth, city of residence, and educational experience. Registered users can also provide profile pictures. For more details on data collection and its purposes, you can contact us through the email on our website.

3. Changes to the Privacy Policy

This Privacy Policy may change occasionally, so we recommend reviewing this page periodically to ensure you are aware of any changes. Any modifications will be posted on this page, along with the modification date at the top.

4. Definitions

Below, you can consult the definitions used in this privacy policy.

Personal data: Any information related to you that, on its own or in combination with other pieces of information, allows HOFFI LEARNING S.A. DE C.V. to identify you as an individual.

Processing of personal data: Refers to any operation performed with your personal data, whether automated or not. This includes the collection, recording, organization, storage, use, disclosure by transmission, deletion, or destruction of such data.

Data subject: Any identified or identifiable natural person whose personal data is processed by the data controller responsible for the processing. In the context of HOFFI LEARNING S.A. DE C.V., it refers to you as a user of the website.

Consent of the data subject/user: It is a free, specific, informed, and unambiguous indication of your wishes, by which, through a clear statement or affirmative action, you give your agreement for the processing of your personal data.

5. Student Account

Data collected: When registering and editing your account settings, we request your username, password, first name, last name, and email.

Purpose: Facilitate the search and scheduling of classes with teachers.

6. Teacher Account

Data collected: When registering and editing your profile, we request your username, password, first name, last name, and email.

Purpose: Facilitate scheduling with students and improve the visibility of the teacher's schedule.

It is important to note that you have the option to provide additional information in your profile, such as postal code, country, language skills, education, and work experience. The inclusion of this additional data is voluntary and at your discretion.

Some personal data, such as usernames and locations mentioned in user profiles or derived from IP addresses, may be publicly visible to other users in the services or on the web. HOFFI LEARNING S.A. DE C.V. may implement a feature that allows you to control which information is made public by changing the privacy settings in "Edit my profile" within the service.

7. Uso de cookies

When you use our services, we track web traffic and analyze your behavior to improve the experience and provide you with a more personalized service.

Types of Cookies

Essential Cookies: These are necessary for the basic operation of our website and cannot be disabled in our systems.

Functionality Cookies: They allow us to remember your preferences and improve the functionality of our website.

Performance and Analytics Cookies: They help us understand how you interact with our website, which pages you visit, and how we can improve our content.

Advertising Cookies: They allow us to show you personalized ads based on your interests and online activity.

Cookie Control

You can control and manage cookies in your browser. Most browsers allow you to reject or accept cookies, as well as delete existing cookies. However, please note that disabling certain cookies may affect the functionality of our website.

8. Consent

By using our website, you agree to the use of cookies in accordance with this policy. If you wish to change your cookie preferences, you can do so through your browser settings.

9. Protection of sensitive data

HOFFI LEARNING S.A. DE C.V. will not process your sensitive data unless you have given explicit consent.

10. Presence on social networks

Our official pages on social networks such as LinkedIn are managed to interact with you. Your interactions may be analyzed to assess our effectiveness and conduct an analysis of our social media marketing campaigns, in line with our legitimate interests.

11. HOFFI LEARNING S.A. DE C.V. Teacher Community (teachers only)

To access our teacher community through our website, we use Single Sign-On (SSO). Additionally, we also collect and process your interaction and usage data within the teacher community.

12. Teacher Academy (exclusive for teachers)

By registering as a teacher, you will have access to our teacher academy, where you can participate in a variety of courses designed to improve your skills, refine your methodology, influence your rating, and make the most of HOFFI LEARNING S.A. DE C.V.'s website. To optimize and improve our courses to make them more engaging and effective, we will collect and analyze your activity data, as well as your feedback, reviews, and survey results.

13. Marketing and promotion information

In order to promote the tutoring services offered through HOFFI LEARNING S.A. DE C.V.'s website and help you reach more potential students within a specific geographical location; we may collect the teacher's postal address.

14. Language Activity Analysis

When you participate in lessons on the HOFFI LEARNING S.A. DE C.V. website, we conduct an analysis of your microphone activity to measure the volume of sound. This information gives us an overview of your oral activity and informs you about your level of participation during the lesson. It is important to note that we do not record your voice, words, or the content of your conversations.

15. Language Proficiency Assessment

We process your personal data in order to assess your level of language proficiency. To carry out this assessment, we may also process your name, email address, and the results obtained in the assessment, which can be done before or after registering on the HOFFI LEARNING S.A. DE C.V. website.

16. Video Classes, Sales Calls, Events, and Webinars

On the HOFFI LEARNING S.A. DE C.V. website, we may process your image and interactions in videos when you participate in group classes, sales calls, or web events. It is important to note that we will not record your image without prior notice and without requesting your consent if necessary.

17. Service Provision

Our main objective in processing your personal data is to authorize access to our services and fulfill our obligations. Specifically, we use your personal data during the registration process to facilitate other users (whether teachers or students) in locating your account or profile, scheduling, conducting, or receiving classes, and tracking your learning progress.

To use our services, you will need to provide payment information (such as credit card details) and billing data through our partners, external payment service providers, who process your data securely and encrypted.

Additionally, you may be asked to take a language assessment to determine your level of language proficiency.

For companies that have registered for HOFFI LEARNING S.A. DE C.V.'s business services, we process the personal data of their authorized users to facilitate account creation, grant access to services, provide language assessments, and reports on language learning progress.

It is important to note that without the information provided by you according to our Terms of Service, we will not be able to offer you the full functionality of our HOFFI LEARNING S.A. DE C.V. website, including connecting with other users, communicating with them, and the ability to conduct or receive classes.

18. Communications

We will contact you by email and other means, including public notices, for various service-related purposes, such as welcome letters, legal and security notices, announcements, updates from HOFFI LEARNING S.A. DE C.V., reminders, suggestions, among others. We will also use your data to facilitate communication with other users through HOFFI LEARNING S.A. DE C.V., which may include exchanging messages, video calls, or leaving comments about other users.

Once you receive our communications, you will always have the option to opt out of receiving them in each message, except for legal notices, essential reminders/notifications, or user settings changes on HOFFI LEARNING S.A. DE C.V.

19. User Research

We may also use your contact details, such as email address, phone number, Skype name, etc., to collect feedback. We may contact you to participate in research aimed at improving the user experience of our product. This research will be used only for internal purposes, including feature development and product updates, marketing activities, customer service updates, and other service improvements to enhance your experience. Your feedback will not be recorded in video, audio, or transmitted over the internet by the interviewer without your prior consent.

20. Platform Support and Monitoring

In situations of disputes related to HOFFI LEARNING S.A. DE C.V., or other issues associated with the services, we may use data, including communications, to address and resolve these issues. We also monitor user behavior on the HOFFI LEARNING S.A. DE C.V. website and respond to any complaints or requests that may arise. This process allows us to maintain a safe and satisfactory environment for all platform users.

21. Marketing and Promotion on HOFFI LEARNING S.A. DE C.V.

We may use your first name, last name, and email address in our mailing list or for the newsletter and send you messages with commercial or promotional information about our services. However, we will always request your prior consent and you can choose not to receive our marketing messages using the mechanisms described in the corresponding link of each message and through the user settings available on HOFFI LEARNING S.A. DE C.V.

22. Data Storage

HOFFI LEARNING S.A. DE C.V. will retain personal data only for as long as necessary to fulfill the purposes for which it was collected. In general, HOFFI LEARNING S.A. DE C.V. will retain personal data as long as the user's account is active. However, if there has been no activity in the account for more than 2 years, the account will be considered expired. In such case, or if the user decides to delete their HOFFI LEARNING S.A. DE C.V. account, we commit to delete their personal data from our active systems and servers within 90 days or earlier.

However, in situations of ongoing conflict, HOFFI LEARNING S.A. DE C.V. may retain personal data for an extended period to facilitate the establishment, exercise, or defense of legal claims. Once the conflict is resolved, all personal data will be deleted if the standard retention period has passed. Additionally, certain personal information may be kept longer if necessary to comply with legal, regulatory, tax, accounting, or other applicable requirements.

Personal data collected when registering for our mailing list or to receive the newsletter will be retained as long as there is interest in receiving our emails. The interest will be considered valid until the unsubscribe from the mailing list or the newsletter is requested by clicking on the corresponding link in each of our emails.

If you registered for any of our events or webinars using your account credentials, we will merge and retain this information together with your account data. Any other contact data used will be deleted within 30 days after the event's conclusion.

23. ARCO Rights

The protection of your personal data is a right linked to the protection of your privacy.

This power of control over your personal data is manifested through the so-called ARCO rights (Access, Rectification, Cancellation, and Opposition), through which you have the power to:

• Know at all times who has your data and for what purposes they are being used.
• Request rectification of your data if they are incomplete or inaccurate.
• Request the cancellation of your data if they do not comply with applicable provisions.
• Oppose the use of your data if they were obtained without your consent.

 

24. Breach Notifications

In the event of a breach affecting any of your personal data and that may represent a high risk to your rights as a data subject, we undertake to inform you and the relevant data protection agencies about the incident without undue delay. Additionally, we will strive to minimize the risks associated with such breach.